Privacy Policy

Updated 4/6/25

Who We Are

Our website address is: http://climatelogic.com.au.

When we refer to ‘we’, ‘us’, or ‘our’, this means Climate Logic Pty Ltd (ABN: 53 669 592 287) and any other associated businesses.

We are based in Melbourne, Victoria, but may occasionally operate from other locations in Australia and beyond.

Our Data Principles

Our approach to data protection is built around two main principles:

• Transparency: We will let you know exactly what we’re doing with your data (if anything).
• Security: We follow industry-leading practices to secure the personal data entrusted to us.

What Data We Collect and How We Collect It

1. Information You Provide to Us Directly

When you visit or use parts of our website and/or services, we may ask you to provide personal data, such as:

• Contact information when you submit a job request, request further information, take part in training, or contact us for support.

Providing this data is optional, but if you choose not to, you may not be able to access certain services or features.

2. Information We Collect Automatically

We automatically collect some information when you visit our website, including:

• IP address and device type
• Pages viewed and time spent on them
• Links clicked

This information helps us understand how users interact with our website to improve content accessibility.

Some of this data is collected using cookies and similar tracking technologies.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies will last for one year.

Other Cookies We Use

• Login Page Cookies – A temporary cookie is set to determine if your browser accepts cookies. This is discarded when you close your browser.
• Login & Display Cookies – When you log in, several cookies are set to save your login information and screen preferences. Login cookies last two days, and display cookies last one year. If you select “Remember Me,” your login persists for two weeks.
• Article Editing Cookies – If you edit or publish an article, a cookie is stored in your browser indicating the post ID. This expires after one day.

How We Use Your Data

We use your personal data to operate our website and provide services, as well as for:

1. Communication
   • Sending requested information
   • Operational messages
   • Marketing updates
2. Customer Support
   • Assisting with technical support issues
3. Security & Fraud Prevention
   • Detecting and preventing fraudulent or malicious activity
4. Marketing & Advertising
   • Displaying targeted advertisements via our website and third-party platforms
5. Analytics & Reporting
   • Producing aggregated and anonymized reports for insights and decision-making

Who We Share Your Data With

We may share your personal data with:

• Connected companies under Climate Logic Pty Ltd
• Third-party service providers (e.g., website hosting, email services, analytics)
• Regulatory authorities or law enforcement if required by law
• Potential buyers in case of a business sale, merger, or acquisition
• Other parties with your consent

If you request a password reset, your IP address will be included in the reset email.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as:

• Visitor IP address and browser user agent string (to detect spam)
• Gravatar Profile Data (if applicable). The Gravatar privacy policy is available here.

Media

If you upload images, avoid including embedded location data (EXIF GPS), as visitors can download and extract this information.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the source website, meaning:

• It may collect data about you
• It may use cookies
• It may track your interactions

Data Retention

The time we keep your personal data depends on:

• What it is used for
• Legal, tax, or accounting requirements

We retain data as long as we have a business relationship with you and delete/anonymize it after that period.

If you leave a comment, it and its metadata are retained indefinitely to recognize and approve follow-ups automatically.

If you register on our website, you can see, edit, or delete your personal data at any time (except your username).

Your Rights Over Your Data

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request a copy of your data
• Request deletion of your personal data
• Restrict processing of your data

For marketing emails, you can opt out anytime.

Form Submissions

When you submit a form on our website, we collect the personal information you provide, such as your name, email address, and any message or details relevant to your enquiry. This information is used solely to respond to your request and is not shared with third parties.

Submissions are stored securely on our website and may be emailed to relevant team members. We do not use any external platforms or automated tools to process this data.

If spam protection is enabled on our forms (e.g., Google reCAPTCHA), certain data like your IP address and browser behavior may be processed.

Google Ads and Remarketing

We use Google Ads to promote our services and may use Google Ads conversion tracking to understand the effectiveness of our campaigns. Google Ads may set cookies on your device or read existing cookies to serve ads based on your past visits to our website.

We may also use Google Ads Remarketing to advertise to users who have previously visited our site. This could mean that you see ads on Google or third-party websites after visiting our site. Google uses cookies to serve ads based on your past visits, and you can opt out of Google’s use of cookies through the Google Ads Settings page.

We do not collect personally identifiable information through our use of cookies or advertising technologies, and we do not merge any collected data with other user data without your explicit consent.

Technologies We Use

Form Submissions

We use Gravity Forms and Forminator to collect information submitted through forms on our website. This may include your name, email address, company details, and any other information you voluntarily provide. Submissions are stored securely on our website and may be emailed to relevant team members for follow-up. This data is not shared with third parties and is used solely for the purpose of providing services or responding to your enquiry.

Analytics and Search Tools

We use Google Analytics and Google Search Console via Site Kit to understand how visitors interact with our website. These tools collect anonymous data such as page visits, device types, and referral sources to help us improve our content and services. You can opt out of Google Analytics tracking by visiting the Google Analytics Opt-out Browser Add-on.

Advertising and Remarketing

We run Google Ads campaigns and may use Google Ads conversion tracking to measure ad performance. Google may use cookies to serve ads based on your past visits to our site. You can opt out of Google’s use of advertising cookies via the Google Ads Settings page or visit the Network Advertising Initiative opt-out page.

Website Sustainability

We use the CLEAR – Carbon Load & Emissions Audit Report plugin to assess the environmental impact of our website. This tool uses secure external APIs to analyze data such as page size, hosting type, and load speed. No personally identifiable information is collected as part of this assessment.

Image Optimization

We use Imagify to compress and optimize images on our website. This helps improve load times and reduce bandwidth, contributing to a lower carbon footprint. The plugin may convert images to modern formats such as WebP or AVIF but does not collect any personal data.

Fonts and Embedded Content

Our website uses Custom Adobe Fonts (Typekit) for enhanced typography. These fonts may load from Adobe’s servers, which can collect limited technical information such as your IP address. We may also embed third-party content such as YouTube or Vimeo videos, which may use their own cookies or tracking technologies.

Site Security and Spam Protection

To protect our website and users, we use Defender Pro for security hardening and WP Armour (Honeypot Anti-Spam) to reduce spam. These tools help identify and block malicious activity and bots. Some forms may include invisible fields to help detect automated submissions. These protections do not collect personally identifiable data.

Email Delivery

Our site uses WP Mail SMTP to securely deliver emails generated through website forms. This ensures reliable email delivery via authenticated SMTP services. No personal data is used for any purpose other than email transmission related to your enquiry or activity on our site.

Performance and Caching

We use WP Rocket to optimize page speed and website performance. This includes caching pages, minifying scripts, and delaying non-critical assets. These features improve user experience without collecting or storing personal information.

 

Contact Us

Email: hello@climatelogic.com.au

Address: Climate Logic Pty Ltd | 54 Wellington St | Collingwood | 3066 | Australia